Customer Support Executive Jobs in Mumbai - Furtados School of Music
Job Description
We are looking for entry & junior level resources to manage the customer calling activities for our new venture.
The role will entail:
- Calling prospective customers who are inquiring about our product & services
- Coordinating on the phone between existing teachers & students to serve customer requirements; answering queries, resolving problems
- Outbound calling to ensure service levels with existing customers and therefore ensuring renewal purchases
In addition to managing inbound & outbound calls; the job will require maintaining database.
- This is a day job (No night shifts).
- Timings are 11-7PM (Mon- Saturday)
Skills Desired:
- Prefer candidates with 6months-18months of prior work experience calling customers
- Friendly personality and customer focus is critical for success in this job
- Good communication skills
Job Particulars
About Company
FURTADOS SCHOOL OF MUSIC
Furtados School of Music (FSM) was founded in July, 2011, with a vision to make quality music education accessible to children and individuals, young and old, making the entire learning process fun-filled, joyous and memorable.
In a short span of time FSM has grown not only in number of centers and schools offering its programmes, but also in the number of instruments taught and the faculty to capably support it. We are driven and motivated by our conviction of the immense merits of music learning having a powerful impact on the all-round development of our students, paving the way for their bright and successful future.
Music is a powerful message, one that inspires all to pursue their dreams and be an effectual anchor on days when they need more support. FSM in its small way seeks to make this a reality.
Today, FSM spans 45 points of presence across schools and centres, imparting music education to over 25,000 students. The diverse ages of our students as young as 4 years old to septuagenarians are testimony to the ability, dedication and passion of our teachers. Our educators and instructors, the beating heart of FSM, are a diverse mix of experienced youth from across India and the globe. They are highly motivated and passionate about teaching. Apart from being qualified musicians, they are extensively trained to impart an enjoyable and exhilarating musical experience on a consistent basis.