Customer Support Executive Jobs in Mumbai - Mediaplex

Job Summary

• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.
• Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities and Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Provides leads to Sales Personnel by recording customer details.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications

• Any Graduate in Finance,

• GoodCommunication Skills,

• GoodInterpersonal Skills,

• BPO /Call Center Knowledge Preferred,

• Quality Focus,

• Product & Market Knowledge,

• Documentation Skills,

• Ability to listen and active problem solving skills,

• Resolving Conflict,

• Analyzing Information,

• Multi-tasking