Customer Support Executive Jobs in Mumbai - Mindstorm Digital Marketing Pvt. Ltd.
Job Description
- Track and monitor brand specific conversations and mentions on social media
- Understand and address consumer queries effectively and actively on social media platforms
- Identify the need to assign/forward the case to client team basis the sensitivity of the case
- Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different stakeholders
- Pacify the customers/social audience by giving proper resolution
- Actively draft and publish communication for pro-active social care for customers
- Flag off and report perceived threat on social media to the larger social group and stay
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id518170
Job Category BSc/BCA/BBM , Tech Support
SkillsContent writing Customer Care Executive Customer Relationship Customer Service English Speaking Online Marketing Quality Control Social Media Marketing
Locality Address Malad West
State Maharashtra
Country India
About Company
Mindstorm is a full-service Digital Marketing Agency managing clients from around the world. We handle projects in India, Kenya, Tanzania, Ethiopia, Malaysia, Singapore, Hong Kong, Philippines, United States, Germany, United Kingdom & Australia. We provide our clients with services in Social Media Marketing, Digital & Social Media Customer Support, Creative Content Writing, Digital & Social Media Advertising, Influencer & Blogger Management, Search Engine Optimization, Website Design & Development.
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