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Customer Support Executive Jobs in Mumbai,Navi Mumbai - CAREER NEXT RECRUITER

Customer Support Executive
CAREER NEXT RECRUITER
Mumbai(Andheri East ), Navi Mumbai
0 to 3 Years
10000 - 15000 Per Month
Customer Support Executive Jobs in Mumbai,Navi Mumbai - CAREER NEXT RECRUITER
Last Date 25 Apr 2018

CAREER NEXT RECRUITER - Job Details

Date of posting: 25 Feb 18

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
  • Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
  • Rely on instructions and pre-established guidelines to perform the functions of the job. 
  • Works under immediate supervision. 
  • Primary job functions do not typically require exercising independent judgment. 
  • Typically reports to a supervisor or manager.
  • The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About CAREER NEXT RECRUITER

  • Company name – CAREER NEXT MANAGEMENT.
  • Type of business structure – SOLE PATNERSHIP.
  • Ownership/management team – NAMES OF THE KEY PEOPLE BEHIND THE COMPANY.
  • Location – WHERE IS THE COMPANY HEADQUATERED?
  • Company history – WHEN WAS THE BUSSINESS STARTED, WHAT INSPIRED YOU TO START THE BUSSINESS, WHAT NEED DOES YOUR COMPANY FULFILL?
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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CAREER NEXT RECRUITER recruiting Customer Support Executive Experienced(0 to 3 Years) candidates candidates nearby Mumbai(Andheri East ), Navi Mumbai.CAREER NEXT RECRUITER vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
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