Customer Support Executive Jobs in Mumbai,Navi Mumbai - HCMS

Customer Support Executive

HCMS

0 Years

12000 - 16500 Monthly

Expired

Posted: 18 Jan 18

Job Description

Qualification, Experience and Skills Required

Competencies

Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation.

Key Responsibilities

Responsible to log calls for customers regarding product demonstration, installation & complaints.
Arranging for the delivery of the product from the store or the warehouse to the customer on time.
Coordinate with the respective company personnel & record the demo no. & inform the customer of the same.
Responsible for exchange of products and refunds
Resolve issues related to customer orders, product availability and pricing.
Tracking the no. of days taken to attend to the complaint & find out the reason if it is more than 4 days.
Issuing Goods Acknowledgement note (GAN) for products sold with manufacturing defects & sending them for repair.
Informing customers when their repaired products are back.· Recording showroom defect complaints & coordinating with respective company personnel for their repair.
To ensure that all customer queries are well-investigated and resolved, and escalating necessary queries to supervisors.
Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
Handling inbound /outbound calls.
Taking ownership of complaint and queries and proactively following through to resolution.
Job Type: Full-time
Salary: 12,000.00 to 16,500.00 /month