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Customer Support Executive Jobs in Mumbai,Navi Mumbai - Hinduja Global Solutions

Customer Support Executive
Hinduja Global Solutions
Hinduja Global Solutions
Last Date 26 Feb 2018
Date of posting: 28 Dec 17

  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
  •  The ability to cross-sell products is also essential. 
  • Demonstrated success in sales and customer service is required.
  • Answering passenger’s calls and scheduling, re-scheduling, cancelling their flight reservations.
  • Understanding the pain area and resolve the challenges accordingly.
  • Maintaining customer relationship/rapport.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Rotational shifts. (Including Night shift)

Hiring Process : Face to Face Interview

About Hinduja Global Solutions

ABOUT HGS

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.


This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Hinduja Global Solutions recruiting Customer Support Executive fresher’s in Mumbai, Navi Mumbai. The Hinduja Global Solutions vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Hinduja Global Solutions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with 12th Pass (HSE), Diploma are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Hinduja Global Solutions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Hinduja Global Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Hinduja Global Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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