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Customer Support Executive Jobs in Mumbai,Navi Mumbai - Swan Solution and services

Customer Support Executive

Swan Solution and services
experience-icon 1 to 2 Years
salary-icon 2000 - 15000 Monthly
qualification-icon BCA, BSc
Expired

Posted: 17 Aug 17

Job Description

  • We have opening for Customer support executive.
  • Designation-Customers Support Executive
  • Location-Parel
  • Experience:1-2 years
  • Background-MIS

Job Description:

  • Conducting various types of surveys on phone
  • Collating various types of feedback and carrying out analysis, creating presentations for feedback
  • Responding to email and telephone queries (Customer Care)
  • Maintaining enquiry database
  • Preparing monthly MIS
  • Preparing training certificates
  • Collating question bank

The competencies which are must for the position are:

  • MS Excel: vlookup, advanced pivots, simple formulae
  • PPT: advanced formatting
  • Good soft skills as role involves calling people to collect feedback

Job Particulars

Education BCA, BSc
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id333273
Locality Address Parel
Country India

About Company

Swan Solutions & Services Pvt Ltd.

Swan is a professionally managed company with a qualified management and technical team providing end-to-end Information Technology solutions for medium and large business enterprises. Over two decades, we have built a loyal client base that relies on us for providing and managing their information technology solutions. Associating with the best in IT majors in India and abroad; we strive to bring the best-of-breed solutions that meet the immediate and future needs of our clients. At Swan, our mantra to build customer loyalty is through timely and efficient service. Understanding the demands of the corporate world and our ever-ready attitude has won us many prestigious projects. Swan customer profile has been developed over the years to include successful and IT-savvy companies across all industry verticals. We have a strong understanding of needs of overseas branch operations and subsidiaries of large multinational corporations as well as managing the time lines and cost challenges of Indian customers. Our strong association with leading IT companies such as HP, IBM, EMC, VMWARE, CISCO, MICROSOFT, CITRIX, VEEAM, CYBEROAM, PALO ALTO, etc has provided us with an excellent technical and customer orientation that is hard to find elsewhere. Our technical aptitude is matched by our positive attitude towards problem solving and resource management of our customer needs. Since 1989, we have added many clients to our list, but we are more proud of the fact that we have now client relationships that span well over a period of 12 to 15 years.

Specialties

Enterprise Solutions Division, Project Management Division, Infrastructure Management Services, Network Security Division


·         Industry

Information Technology and Services

Established

1989

·         Type

Privately Held 

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