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Customer Support Executive Jobs in Mumbai,Navi Mumbai - Swan Solution and services

Customer Support Executive
Swan Solution and services
2015 - 2017
1 to 2 Years
2000 - 15000 Per Month
Swan Solution and services
Last Date 16 Oct 2017

Swan Solution and services - Job Details

Date of posting: 17 Aug 17

  • We have opening for Customer support executive.
  • Designation-Customers Support Executive
  • Location-Parel
  • Experience:1-2 years
  • Background-MIS

Job Description:

  • Conducting various types of surveys on phone
  • Collating various types of feedback and carrying out analysis, creating presentations for feedback
  • Responding to email and telephone queries (Customer Care)
  • Maintaining enquiry database
  • Preparing monthly MIS
  • Preparing training certificates
  • Collating question bank

The competencies which are must for the position are:

  • MS Excel: vlookup, advanced pivots, simple formulae
  • PPT: advanced formatting
  • Good soft skills as role involves calling people to collect feedback

Hiring Process : Face to Face Interview, Telephonic Interview

About Swan Solution and services

Swan Solutions & Services Pvt Ltd.

Swan is a professionally managed company with a qualified management and technical team providing end-to-end Information Technology solutions for medium and large business enterprises. Over two decades, we have built a loyal client base that relies on us for providing and managing their information technology solutions. Associating with the best in IT majors in India and abroad; we strive to bring the best-of-breed solutions that meet the immediate and future needs of our clients. At Swan, our mantra to build customer loyalty is through timely and efficient service. Understanding the demands of the corporate world and our ever-ready attitude has won us many prestigious projects. Swan customer profile has been developed over the years to include successful and IT-savvy companies across all industry verticals. We have a strong understanding of needs of overseas branch operations and subsidiaries of large multinational corporations as well as managing the time lines and cost challenges of Indian customers. Our strong association with leading IT companies such as HP, IBM, EMC, VMWARE, CISCO, MICROSOFT, CITRIX, VEEAM, CYBEROAM, PALO ALTO, etc has provided us with an excellent technical and customer orientation that is hard to find elsewhere. Our technical aptitude is matched by our positive attitude towards problem solving and resource management of our customer needs. Since 1989, we have added many clients to our list, but we are more proud of the fact that we have now client relationships that span well over a period of 12 to 15 years.

Specialties

Enterprise Solutions Division, Project Management Division, Infrastructure Management Services, Network Security Division


·        Industry

Information Technology and Services

Established

1989

·        Type

Privately Held 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Swan Solution and services recruiting Customer Support Executive Experienced(1 to 2 Years) candidates in Mumbai(Parel ), Navi Mumbai. The Swan Solution and services vacancies for Customer Support Executive is filled through Face to Face Interview, Telephonic Interview etc.
Swan Solution and services jobs for Experienced(1 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 to 2 Years) candidates every year based on the skills -Microsoft excel. The candidates with BSc, BCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(1 to 2 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Swan Solution and services recruitment, Experienced(1 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Swan Solution and services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Swan Solution and services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.