Customer Support Executive Jobs in Mumbai - Quro Tech Pvt Ltd
Job Description
Quro (), a software product company, is seeking a cheerful & dedicated Customer Support Associate for Mumbai office. As a Customer Support Associate, you will be responsible for executing daily tasks concerning accounts and finance to ensure smooth functioning of corporate accounting and finance assignments.
Required Skills:
- Good Communication Skills
- Ability to listen
- Strategic solution based problem solving skills
- Persistence to follow up and Patience to attend customers
- Ability to handle pressure
- Good interpersonal skills
- Knowledge of MS-Office applications like Word, Excel, and PowerPoint
- 1-2 years experience in handling customers (optional)
Responsibilities:
- Handling existing customers and maintaining a good repo
- Understanding and Resolving customers’ queries, complains & comments
- Referring un-resolved issues / grievances to Product Team & Coordinating for a solution
- Answer calls professionally to provide information about products & services
- Maintaining records of new customers inquiries & interactions
- Providing backend tactical support to Sales & Marketing Personnel
- Processing Payroll for ‘payroll outsourced’ customers
- Knowledge of Statutory matters like Salary TDS, Taxation and returns thereof
- Preparation of Bank remittance statements
- Preparation of various periodic MIS reports
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id259244
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Quro is a Mumbai based software company serving prestigious business houses for the last thirty years. We possess rich experience & technical expertise in providing specialized software solutions for commercial applications such as: Payroll, Provident Fund Accounting. We believe in customer satisfaction and thus pay a huge premium on providing quality after sales service & support.
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