Customer Support Executive Jobs in Mumbai - TLC VEHICLE ASSIST PRIVATE LIMITED

Customer Support Executive

TLC VEHICLE ASSIST PRIVATE LIMITED

0 Years

Not disclosed

Expired

Posted: 30 May 18

Ability to converse in – English , Hindi and Marathi – minimum
Ability to converse in South Indian languages preferable ( Tamil, Kanada, & Malayalam in particular )
Implement policies and procedures related to the flow of information and systems used within the operation.
Open to work in rotating shifts in a 24x7 work environment
Establish & constantly strive to increase standards of performance for the operation
Co-ordinate with the relevant departments towards resolution of customers case

Knowledge, skills, and abilities:

Referral Specialist and/or comprehensive call center knowledge
Basic Technical knowledge of bikes and cars
Outstanding customer service skills
Ability to Multi Task and handle different types of queries.
Excellent verbal and written communication skills to effectively interface with all levels of clients, customers and staff.
Caring attitude to manage customers in need of assistance
Self-motivated and able to accurately assess situations & respond appropriately
Team player
Ability to work closely with other team members and departments
Passionate about cars and bikes
Proficient in basic Microsoft applications