Customer Support Executive Jobs in Mumbai - Yocket Avocation Educational Services Pvt. Ltd.

Yocket was built to help students aspiring to study abroad and, every day thousands of students use our products to discover universities, connect with peers, alumni and university officials from renowned universities in the world.

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education.

We are looking for a Customer Service Executive to join us. Summary of the job description and our expectations from candidates who apply follows below:

Responsibilities:

• Attend to incoming calls and emails from customers and understand their problem
• Monitor various channels where customers may post their grievances like email, forums, social media
• Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.
• Send an email confirmation detailing the resolution and asking for customer feedback
• Document common customer queries and integrate into our Frequently Asked Questions module
• Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs

 Basic Qualifications

• Bachelor's degree or equivalent in a related field
• Fluency in English (oral and written communication skills)
• 2+ years' experience in customer support or related fields

 Preferred Qualifications

• Experience in the international education space
• Ability to effectively deal with challenges as they arise
• History of engaging with grieved customers
• Experience in using Spreadsheet tools
• Presentation skills in online and in person setting
• Adaptable nature under any working environment
• Experience of working in a start-up culture
• Experience of using Yocket products as a student