Customer Support Executive Jobs in Mysore - Hinduja Global Solutions

Position Summary:

• Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
• Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
• Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
• The ability to cross-sell products is also essential. 
• Demonstrated success in sales and customer service is required.
  

Roles and Responsibilities:

• Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
• Determines requirements by working with customers.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience:

• Under Graduates/Graduates.
• Freshers/Experienced professionals

Desired Skills and Abilities:

• Regional Language Communication Skill.
• Basic Telephone Etiquette.
• MS Office
• Typing Skills minimum 18 WPM with 80% accuracy & Basic System Navigation Skills.
• Ability to write, read and speak English to suit business needs.
• Decision Making, numerical ability & logical reasoning.
• Customer Focus and Being Attentive.
• Troubleshooting.
• Ability to sell.