Customer Support Executive Jobs in Navsari,Surat,Vapi - Votiko
Job Description
Job Summary:
The Job requires interacting with customers over chats and emails to ensure all issues are resolved to the customer.
The job requires them to understand the customer's problem accurately, follow the established
procedures to resolve the problem, and communicate with the customers.
Skill Set Required:
• Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion.
• His responsibility is to Follow-up with participants within a
• Excellent Communication Skills in English
• Good Understanding ability.
Roles & Responsibilities:
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Input data into the company computer platform to keep each customer record updated.
• Follow up customer calls made wherever is necessary
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Job Particulars
About Company
