Customer Support Executive Jobs in Noida - Mobiquest
Customer Support Executive
Mobiquest
0 Years
10000 - 20000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 29 Mar 17
Job Description
- Provide tier one assistance and support for any incoming queries and issues related to platform
- Respond to all communication from brands seeking help
- Audit of store and instances as per defined parameters
- Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform
- Create repository for FAQs on the support desk
- Ask questions to determine nature of problem & walk customer through problem-solving process
- Protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- helping to develop and implement a customer service policy for an entire organisation
- finding ways to measure customer satisfaction and improve services;
- handling enquiries from customers over Telephone
- communicating courteously with customers by telephone, email, letter and face to face
- issuing refunds or compensation to customers
- keeping accurate records of discussions or correspondence with customers
- analysing statistics or other data to determine the level of customer service your organisation is providing
- producing written information for customers
- writing reports analysing the customer service that your organisation provides
- developing feedback or complaints procedures for customers to use
- improving customer service procedures, policies and standards for your organisation or department
- meeting with other managers to discuss possible improvements to customer service;
- training staff to deliver a high standard of customer service
- learning about your organisation's products or services and keeping up to date with changes
- keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id288285
Job Category MBA , Diploma , Tech Support
Locality Address
State Uttar Pradesh
Country India
About Company
m’loyal™is a disruptive technology platform in the mobile loyalty space,
enabling retailers and B2C businesses to Acquire, Engage and Reward
their customers in the most innovative manner. m’loyal™ platform
integrates with brand POS and other social, web and mobile channels to
capture customers, cluster them based on purchase, frequency, product
category usage and drive analytics based campaigns that result in much
Higher ROI on the marketing expense of the brand.
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