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Customer Support Executive Jobs in Pune - Intellicareer

Customer Support Executive
Intellicareer
Customer Support Executive Jobs in Pune - Intellicareer
Last Date 27 May 2018

Intellicareer - Job Details

Date of posting: 28 Mar 18
  • Job Role : Customer Service Associate 
  • Compensation details: 2.5 L PA to 2.7 LPA
  • Additional benefits : Transportation facility, Sodexo, Performance linked Incentives, Night Shift allowance, Over time
  • An E-Commerce Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all  E-Commerce customers. 
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
  • Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, E-Commerce website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media 
  • Ability to successfully adapt to changes in the work environment
Customer Focus: 
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
  • Qualifications required:Minimum qualification is 10 + 2. Any graduate is eligible to apply.
  • Shifts: Rotational
  • Benefits: Transportation, Performance linked Incentives, NSA, OT, Sodexo Coupons.
  • Experience0 - 1 Years
  • Industry TypeInternet / Ecommerce
  • RoleAssociate/Senior Associate -(Technical)
  • Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
  • Employment TypeFull Time , Permanent Job
  • Education:UG 

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 1 Years )

About Intellicareer

intelli career is a consultancy.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Intellicareer recruiting Customer Support Executive Experienced(0 to 1 Years) candidates candidates nearby Pune.Intellicareer vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Intellicareer Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, BCA, 12th Pass (HSE), B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Customer Support Executive position in Intellicareer. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Intellicareer recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Intellicareer and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Intellicareer and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Intellicareer and near your city and get a secured career.