Customer Support Executive Jobs in Pune - Intellicareer
Job Description
- Job Role : Customer Service Associate
- Compensation details: 2.5 L PA to 2.7 LPA
- Additional benefits : Transportation facility, Sodexo, Performance linked Incentives, Night Shift allowance, Over time
- An E-Commerce Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all E-Commerce customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
- Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, E-Commerce website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
- Qualifications required:Minimum qualification is 10 + 2. Any graduate is eligible to apply.
- Shifts: Rotational
- Benefits: Transportation, Performance linked Incentives, NSA, OT, Sodexo Coupons.
- Experience 0 - 1 Years
- Industry Type Internet / Ecommerce
- Role Associate/Senior Associate -(Technical)
- Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
- Employment Type Full Time , Permanent Job
- Education :UG
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id402214
Job Category BSc/BCA/BBM , Tech Support
SkillsBPO Call Center Cold Calling Customer Care Executive Customer Relationship English Speaking International BPO Voice Support
Locality Address
State Maharashtra
Country India
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intelli career is a consultancy.
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