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Customer Support Executive Jobs in Pune - Intellicareer

Customer Support Executive
Intellicareer
Intellicareer
Last Date 27 May 2018

Intellicareer - Job Details

Date of posting: 28 Mar 18
  • Job Role : Customer Service Associate 
  • Compensation details: 2.5 L PA to 2.7 LPA
  • Additional benefits : Transportation facility, Sodexo, Performance linked Incentives, Night Shift allowance, Over time
  • An E-Commerce Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all  E-Commerce customers. 
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
  • Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, E-Commerce website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media 
  • Ability to successfully adapt to changes in the work environment
Customer Focus: 
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
  • Qualifications required:Minimum qualification is 10 + 2. Any graduate is eligible to apply.
  • Shifts: Rotational
  • Benefits: Transportation, Performance linked Incentives, NSA, OT, Sodexo Coupons.
  • Experience0 - 1 Years
  • Industry TypeInternet / Ecommerce
  • RoleAssociate/Senior Associate -(Technical)
  • Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
  • Employment TypeFull Time , Permanent Job
  • Education:UG 

Hiring Process : Face to Face Interview

About Intellicareer

intelli career is a consultancy.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Intellicareer recruiting Customer Support Executive Experienced(0 to 1 Years) candidates in Pune. The Intellicareer vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Intellicareer jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -BPO, Call Center, Cold Calling, Customer Care Executive, Customer Relationship, English Speaking, International BPO, Voice Support. The candidates with M.Com, BBA/BBM, BCA, 12th Pass (HSE), B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 1 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Intellicareer recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Intellicareer and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Intellicareer and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.