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Customer Support Executive Jobs in Pune - JOVA

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Pune

Last Date : 08 Jan 2017

Job Type : Internship / Projects

JOVA - Job Details

Customer Success Intern

As a Customer Success Intern you'll play an essential role in actively managing and developing a portfolio of service companies. You will often be the first touch-point with customers. Your ability to develop strong relationships, take initiative and excellent follow through is highly crucial and will influence JOVA’s continued success.

We’re looking for a proactively engaging and motivated individual who genuinely gets excited to help our customers and shape up the future of service industry.

Responsibilities:

  • A deep understanding of JOVA and it’s day-to-day usage, helping our customers understand the features and the benefits to them.
  • Respond to technical support inquiries and monitor the incoming tickets and ongoing threads on our customer support tool.
  • Work closely with the sales team to help convert leads into new customers.
  •  Assist in onboarding customers - Help them get setup and tailoring their accounts to fit their needs.
  • Reach out to customers to gather intelligence on how they are currently using Jova and determine what features are the most/least valuable to their businesses.
  • Proactive in identifying improvements in customer experience, both in our product and processes.
  • Join customer meetings, document the key feedback points and assist with the proceedings thereon.
  • Co-ordinating calls of the clients to the appropriate Account Manager.

Requirements:

  • UG: B.Tech/B.E/ BCA
  • Quick learner & ability to adapt easily to working with new technologies/tools
  • Prior internship experience would be preferred
  • Excellent communication skills, and an engaging phone presence
  • Superior writing skills - conveying complex technology in simple terms through clear and impactful messages, and adapt your tone for different users
  • Empathy and a unique ability to understand customer needs.
  • Enthusiastic about technology and hungry to improve their technical skills.
  • Strong organizational skills and solid familiarity working with spreadsheets and reports.
  • Salary is not a constraint for a right candidate

Hiring Process : Face to Face Interview, Telephonic Interview

Job Role: Customer Service / Tech Support

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Note: This posting is done directly & exclusively on Freshersworld.com.

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About JOVA

Jova's mobile-first platform gives non-desk workers data-driven insights about their customers with intelligent recommendations to revolutionize field sales and service.

We empower non-desk workers across the most demanding industries, with current laser-focus within field services, to become the best sales/service reps with a game-changing mobile experience while staying connected to their desk-counterparts with our integrated cloud platform.

Our team is solving a real-world problem that will be felt by many as non-desk workers are expected to exceed 80% of the global workforce by 2018. Come change the non-desk industry!

Jobs by Location

JOVA recruiting Customer Support Executive fresher’s in Pune. The JOVA vacancies for Customer Support Executive is filled through Face to Face Interview, Telephonic Interview etc.
JOVA jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM,BSc,BCA,BHM,BEd,B.Pharm,B.Com,BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Internship / Projects basis. When it comes to JOVA recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of JOVA and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of JOVA and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.