Customer Support Executive Jobs in Pune - JOVA

Customer Success Intern

As a Customer Success Intern you'll play an essential role in actively managing and developing a portfolio of service companies. You will often be the first touch-point with customers. Your ability to develop strong relationships, take initiative and excellent follow through is highly crucial and will influence JOVA’s continued success.

We’re looking for a proactively engaging and motivated individual who genuinely gets excited to help our customers and shape up the future of service industry.

Responsibilities:

• A deep understanding of JOVA and it’s day-to-day usage, helping our customers understand the features and the benefits to them.
  
• Respond to technical support inquiries and monitor the incoming tickets and ongoing threads on our customer support tool.
  
• Work closely with the sales team to help convert leads into new customers.
  
•  Assist in onboarding customers - Help them get setup and tailoring their accounts to fit their needs.
  
• Reach out to customers to gather intelligence on how they are currently using Jova and determine what features are the most/least valuable to their businesses.
  
• Proactive in identifying improvements in customer experience, both in our product and processes.
  
• Join customer meetings, document the key feedback points and assist with the proceedings thereon.
  
• Co-ordinating calls of the clients to the appropriate Account Manager.
  

Requirements:

• UG: B.Tech/B.E/ BCA
  
• Quick learner & ability to adapt easily to working with new technologies/tools
  
• Prior internship experience would be preferred
  
• Excellent communication skills, and an engaging phone presence
  
• Superior writing skills - conveying complex technology in simple terms through clear and impactful messages, and adapt your tone for different users
  
• Empathy and a unique ability to understand customer needs.
  
• Enthusiastic about technology and hungry to improve their technical skills.
  
• Strong organizational skills and solid familiarity working with spreadsheets and reports.
  
• Salary is not a constraint for a right candidate