Customer Support Executive Jobs in Pune - New Western Carrier
Job Description
Customer Service Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer queries, enquiries and complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Graduate or 12th Pass
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices (Not mandate for fresher)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication in Marathi Hindi and English and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a client service representative will be value added
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id586999
Job Category BSc/BCA/BBM , Tech Support
SkillsCustomer Care Executive
Locality Address Kondhwa
State Maharashtra
Country India
About Company
New Western Carrier has been serving clients predominantly in Western India for over 45 years by providing efficient and economical transportation services which are safe, on-time and professionally managed.
At New Western Carrier we continue to invest in our team, in excellent technology and also in building lasting relationships with our clients. We believe every client is special and strive to deliver quality transport services suiting their individual needs. The team is dedicated and bears the right attitude besides they are committed in providing the best services at all times.
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