Customer Support Executive Jobs in Pune - New Yug Edusoft Pvt Ltd
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id426625
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
New Yug Edusoft Pvt. Ltd., a leading provider of IT services and solutions, effectively providing quality digital services improving the supremacy of life for people across nation. Our online solutions form the anterior of our services as we enhance user experience and empowerment.
New Yug Edusoft is a multi-faceted company advancing in digital world by providing pioneering solutions for recharge industry as well as education sector in India. Based at Pune, founded in April, 2013, offering digital solution for recharge industry over PAN, the company is amongst the fast paced growing startups.
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