Customer Support Executive Jobs in Pune - Robu.in

The primary responsibilities of a Customer Service Executive would be :

• Answer the queries of the customer through our ticketing system.( Just like normal email but in a very organized manner) adhering to SLA and Escalations rules.
  
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  
• Follow up to ensure that appropriate actions were taken on customers’ requests.
  
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
  

• Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. 
• The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem. A clear and pleasant speaking voice and fluency in English is also desired.

• Good communications skills
  
• Ability to listen and active problem solving skills
  
• Good interpersonal skills
  
• Ability to handle pressure