Customer Support Executive Jobs in Pune - Shrikashi Consulting
Customer Support Executive
Shrikashi Consulting
Expired
Posted: 17 Sep 18
Job Description
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
- resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
Job Particulars
Education Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id477789
Job Category Diploma , Tech Support
SkillsCall Center
Locality Address
State Maharashtra
Country India
About Company
We redefine the prospect to immigrate; with a success rate of 98 % we are proud to cater you a smooth migration at any part of the world. We value our client’s investment and time and provide with best possible solution to move to any part. Our past 4 years service quality makes us the best amount any other immigration company with quality assurance.
We are currently hiring freshers and experienced candidates for several countries.
For more info call .
We are currently hiring freshers and experienced candidates for several countries.
For more info call .
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