Customer Support Executive Jobs in Pune - Wondersoft Multimedia Solutions

Customer Support Executive

Wondersoft Multimedia Solutions

0 to 2 Years

144000 - 240000 Yearly

Expired

Posted: 09 Nov 18

Job Description

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative.We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

Candidates comfortable to work in Night Shifts should only attend the interview

With WMS our Customer Service Representative will :

Manage multiple accounts for delinquency and debt collection efforts.
Investigate and resolve complaints regarding incorrect debt collection attempts.
Report address changes and maintain files regarding debtors for correct and current contact information.
Compile reports on delinquent accounts and report missed payments to credit bureaus.

Required Experience, Skills and Qualifications :

High School Diploma or Equivalent required.
Good Communication Skills is a must.
Ability to learn company collections computer system and phone system
Negotiation, counseling and problem solving skills
Strong listening skills, ability to follow written and/or verbal instructions
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals.

Benefits :