Customer Support Executive Jobs in Surat - EZee Technosys Pvt. Ltd.
Customer Support Executive
Job Description
Roles & Responsibilities:
- Be able to understand nature of client issues and resolve them in timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
- Self motivated and be team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures and standards.
- Maintain accurate records of daily communications and issues resolve
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
- Should be open to work in night shifts
Job Particulars
About Company
eZee Technosys is a complete hospitality solutions provider. Founded in 2005, we provide a comprehensive range of innovative products and service exclusively for the hospitality industry to 6000+ clients across 140+ countries. Our global presence has been further solidified through strong network of more than 190 business associates around the globe. eZee solely aims to simplify business processes for clients and help their business grow. The dedicated teams at eZee cover product development, technical support, consulting and sales/marketing. Our clients get the best value for their technology investment with the best of what industry has to offer. Our corporate headquarter is located in Surat, India; along with regional offices at Goa and Kuala Lumpur, Malaysia.