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Customer Support Executive Jobs Opening in MrMed at T. Nagar, Chennai

Customer Support Executive

MrMed
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 06 Dec 24

Job Description

  • Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
  • Build and maintain strong relationships with customers.
  • Provide product information and guidance to customers, ensuring they understand benefits and usage.
  • Stay updated on product offerings, industry trends, and competitor activities.
  • Identify and target potential customers to drive sales growth.
  • Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
  • Educate customers about new products and promotions.
  • Assist customers with the order process, ensuring accuracy and efficiency.
  • Escalate issues to team leads and persistent issues directly to senior management.
  • Provide follow-up support to ensure customer loyalty and repeat business.
  • Coordinate with logistics to ensure timely delivery of products.
  • Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
  • Ensure a thorough understanding of their needs and effective resolution of their concerns.
  • Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

  1. What are the job requirements to apply for this Customer Support Executive job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Support Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc, BSW

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Support Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Support Executive position?
    • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Education B.Com, BA, BBA/BBM, BCA, BSc, BSW
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2573913
Locality Address T. Nagar
Country India

About Company

About MrMed:

MrMed is India’s largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

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