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Customer Support Executive Jobs Opening in Shakti Hormann Pvt.Ltd. at Medchal Road, Hyderabad

Customer Support Executive

Shakti Hormann Pvt.Ltd.
experience-icon 0 Years
salary-icon 10000 - 15000 Monthly
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Posted: 24 Jan 23

Job Description

  • Candidates should know Hindi
  • Freshers also can apply 
  • Aspirant will be SPOC and attend to Operation of customer help desk for - attending customer calls, assigning calls, monitoring and feedback to customer calls, coordinate and follow up with team members, recording and tracking customer complaints.  Maintain internal QAR summary and reports.
  • Updating of all entries in designated software. MIS reports on Sales, AMC, services, Installation, manpower performance through excel reports.
  • Incumbent should be able to extend Sales / Service support team at sites responsible for call assignment in discussion with concerned managers, for service, maintenance works on customer sites.
  • Incumbent should be following up on status, payments and other requirements of service, and collecting feedback, from customers on field service.
  • Aspirant’s job would entail coordination with internal service engineers, site teams and be proactive and report regularly on daily, weekly along with MIS reports as desired.
  • Incumbent should be open to continuously upgrade his knowledge for working on various software including SAP, technical details and terms, by reading & interacting with technical team and seniors and be abreast with client needs.
  • Interested candidates can send their cv's

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

  1. What are the job requirements to apply for this Customer Support Executive job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Support Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Hyderabad.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Support Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Support Executive position?
    • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Education B.Com, BA, BBA/BBM, BCA, BSc
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1675474
Locality Address Medchal Road
State Telangana
Country India

About Company

Shakti Hormann Pvt Ltd (SHPL) is a subsidiary of Hormann VKG, a German family owned Multinational business. It operates in the fenestration industry with doors (for home, office and industry) as its core business. It operates with 32 manufacturing plants across the globe spread over the USA, Europe, Middle East, Indian subcontinent, far east, AnZ, The Indian operations located at Hyderabad is looking at expanding its footprint in the Industrial, Glazed and Hollow metal door business
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