Customer Support Executive Jobs Opening in Urban Careers at Bommanahalli, Bangalore
Customer Support Executive
Job Description
For more details, share your resume via whatsapp
Job Summary:
The Customer Support Executive is responsible for providing exceptional service and support to customers by handling inquiries, resolving complaints, and ensuring a seamless customer experience. This role involves direct interaction with customers through various communication channels such as phone calls, emails, live chat, and social media. The ideal candidate must possess strong communication skills, a customer-first attitude, and the ability to work well under pressure.
Key Responsibilities:
1. Customer Interaction:
-
Respond to customer queries and complaints in a timely and professional manner.
-
Provide accurate, valid, and complete information by using the right methods and tools.
-
Handle inbound and outbound calls, emails, and live chat interactions with a positive and helpful approach.
-
Engage with customers across various touchpoints and provide real-time support.
2. Problem Solving:
-
Identify and assess customer needs to achieve satisfaction.
-
Resolve customer complaints quickly and effectively, ensuring customer satisfaction.
-
Escalate complex or unresolved queries to the appropriate internal teams or departments.
-
Follow up with customers to ensure their issues are resolved satisfactorily.
3. Product and Service Knowledge:
-
Maintain a thorough understanding of the company’s products, services, processes, and policies.
-
Educate customers about product features, service benefits, and new offerings.
-
Stay up to date on system changes, product upgrades, and industry best practices.
4. Documentation and Reporting:
-
Accurately document customer interactions and maintain detailed records in CRM or support ticketing systems.
-
Prepare and submit daily, weekly, or monthly reports as required by the team leader or manager.
-
Identify trends in customer issues and provide feedback for product or process improvement.
5. Team Collaboration:
-
Work closely with cross-functional teams such as sales, technical support, logistics, and operations to ensure customer issues are resolved.
-
Share insights and suggestions in team meetings to improve customer service processes.
-
Assist in onboarding and training new team members as needed.
6. Quality Assurance:
-
Follow internal protocols to maintain service quality and compliance with company standards.
-
Participate in quality audits and coaching sessions to improve performance.
-
Strive to achieve key performance indicators (KPIs) such as first contact resolution, average handling time, and customer satisfaction scores.
Required Qualifications and Skills:
Educational Qualifications:
-
High School Diploma or equivalent (Bachelor’s degree preferred).
-
Any additional certification in customer service or communication is a plus.
Experience:
-
Prefer experience in a customer service or client support role.
-
Experience in using customer support tools like Zendesk, Freshdesk, Salesforce, etc., is desirable.
Technical Skills:
-
Proficiency in MS Office applications (Word, Excel, Outlook).
-
Familiarity with CRM and support ticketing systems.
-
Ability to type efficiently and accurately.
Soft Skills:
-
Excellent verbal and written communication skills.
-
Strong interpersonal skills and a positive, empathetic attitude.
-
Active listening and problem-solving capabilities.
-
Ability to multitask, prioritize, and manage time effectively.
-
Strong attention to detail and organizational skills.
-
Adaptability and willingness to learn.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Bangalore
0 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, B.Pharm, BA, BBA/BBM, BCA, BSc
Bangalore
0 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE) 
