Customer Support Jobs in Bangalore - Black And White Business Solutions Pvt Ltd

Hi,

One day interview process... Appear for multiple companies.

Designation:

1. Customer Support Executive.

2. Technical Support Engineer( Hardware / Software / Networking support).

Responsibilities :

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

Customer support engineer - L1 -  L2

• Coordinate desktop changes to avoid deployment collisions.

• Prepare requests for roll out

• Prioritize change requests

• Create roll out plans for changes requests

• Coordinate implementation process

• Keep track of request and make sure they are implemented as planned

• Participate in incident handling concerning desktop changes.

• Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.

• Microsoft environment knowledge (desktop & server).

• Have some level of technical understanding of the products building up a desktop service.

• Experience from the desktop environment.

• Understanding and experience of change management process.

Technical Requirements :

• Phone support experience necessary.

• Technical Service desk or technical call center experience is necessary.

• Disciplined, systematic problem solving skills required.

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008