Customer Support Jobs in Bangalore - Healofy

Customer Support

Healofy

0 Years

Not disclosed

Expired

Posted: 09 Feb 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Building a world-class experience for users at all touchpoints at all stages of the journey
2. Working on identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints for all kinds of customer interactions, transactions, and engagements, from purchase to unboxing (packaging, messaging, etc.) and product return to customer support
3. Tracking customer experience across different channels and touchpoints
4. Analyzing customer feedback on product ranges and new releases, as well as preparing reports
5. Performing product tests, evaluating after-sales and support services, and facilitating improvements

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship

have relevant skills and interests

Other requirements

1. Female candidates shall only apply

2. Bachelors degree in a relevant stream

3. Attention to detail and keen eye to customer's voice

4. Strong communication with a customer-centric approach

5. Knowledge of online customer engagement platforms and channels

6. Ability to work with multiple stakeholders and coordinate accordingly

7. Data handling skills with Excel and SQL/Metabase