Customer Support Jobs in Bangalore - OneKEE
Customer Support
OneKEE
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 11 May 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Answer queries and issues of product functionality
2. Demonstrate excellent troubleshooting and problem-solving skills
3. Report bugs and coordinate with the software engineers for eta and resolution
4. Research and arrive at a solution
5. Ensure complete documentation of all activities undertaken concerning the ticket in the case log
6. Understand customer behavior, expectations from the product, and analyze usage trends and product adaptability to increase usage and make the product sticky
8. Resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the software engineers for product support
1. Answer queries and issues of product functionality
2. Demonstrate excellent troubleshooting and problem-solving skills
3. Report bugs and coordinate with the software engineers for eta and resolution
4. Research and arrive at a solution
5. Ensure complete documentation of all activities undertaken concerning the ticket in the case log
6. Understand customer behavior, expectations from the product, and analyze usage trends and product adaptability to increase usage and make the product sticky
8. Resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the software engineers for product support
Skill(s) required
Learn these skills on Internshala Trainings
Learn Business Communication
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 8th May'21 and 12th Jun'21
3. are available for duration of 6 months
4. are from Bangalore, Bangalore, Bangalore
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Should know what to escalate & what to keep
2. Should be able to demonstrate excellent troubleshooting and problem-solving skills
Perks
Number of openings-20
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1201347
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
About OneKEE
OneKEE specializes in providing services like digital marketing, designing, content development, and manpower requirements.
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