Customer Support Jobs in Bangalore - Zomentum
Customer Support
Zomentum
3 to 3+ Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 16 Jul 21
Job Description
Zomentum enables IT channel partners to grow their business, add new customers, connect the dots, and spread their value. We provide an all-in-one solution with various product modules that enables them to do just that. In short, Zomentum creates growth momentum. Zomentum is funded by Accel and SAIF Partners.
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients- trust. You should also be familiar with Zomentum software.
Responsibilities
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients- trust. You should also be familiar with Zomentum software.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Experience as a Customer Support Specialist or similar CS role for 3 to 5 years.
- Familiarity with SaaS industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1257715
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
Zomentum
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