Customer Support Jobs in Mumbai - Miko

Customer Support

Miko

1 to 3 Years

Not disclosed

Expired

Posted: 10 Feb 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Communicate with current customers via chat, email, video calls, and phone to nurture and solve their queries
2. Work with technical, logistics, and other departments to understand the best practices and guide the customer with the correct details
3. Provide feedback and recommendations to the product team based on direct experience with current and potential customers' feedback
4. Utilize, update and maintain the integrity of information in Miko's CRM system
5. Help customers with solving their technical problems with WiFi, Bluetooth device, etc.

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

have relevant skills and interests

Other requirements

1. Must be a strong team player

2. Must have excellent communication skills and proficiency in written and spoken English

3. Must be graduate from any field (people from engineering background will be preferred)

4. Must have 1- 3 years of experience with customer support, technical support, account management

5. Should be flexible with US shifts

Perks

Job offer