Customer Support Officer Jobs in Indore - CapitalVia Global Research Limited

Customer Support Officer
CapitalVia Global Research Limited
150000 - 180000 Per Year
CapitalVia Global Research Limited
Last Date 15 Oct 2017

CapitalVia Global Research Limited - Job Details

Date of posting: 16 Aug 17

  • Reporting to: Customer Support Manager
  • Accountability:  Demat account opening and Customer Satisfaction

Roles and Responsibilities:

  • Understanding and addressing customer issues over phone call
  • Converting a prospective customer into a customer through problem solving
  • Handholding customer through the entire account opening process
  • Focusing on building long-term relationship with the clients
  • Taking initiatives and prioritizing tasks effectively to deliver business results
  • Escalating the burning issues at the right moment to the direct reporting manager
  • Following the set process and SOP at all point in time to avoid any deviations
  • Handling incoming calls for requests, queries, suggestions etc.

Qualifications and Experience:

  • Any Under Graduate Degree/Diploma
  • And/ Or Any Post-Graduate Degree/Diploma


  • Proficiency in Operating Computer
  • Proficiency in using MS Office (Word, Excel, Power Point etc.)


  • Ability to be on phone call for at least 6 hours a day
  • Strong communication skills (both Hindi and English)
  • Negotiation skills and diplomacy
  •  Aggression and passion at work
  • Self-Motivation
  • Ability to work under high-pressure work environment
  • CTC – 15K Per Month + up to 10K per month (Performance Based Incentives)
  • Location - Indore, M.P.

Hiring Process : Face to Face Interview

About CapitalVia Global Research Limited

CapitalVia Global Research Limited (Investment Advisor) is a noted pure play financial market research and consulting company. We are the makers of Investment Advisory industry in India as we have the credit of introducing investment advisory. The company was founded in 2006 with the objective of creating clarity in trading for the thriving traders population who were trading without any professional help.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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CapitalVia Global Research Limited recruiting Customer Support Officer fresher’s in Indore. The CapitalVia Global Research Limited vacancies for Customer Support Officer is filled through Face to Face Interview etc.
CapitalVia Global Research Limited jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Officer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to CapitalVia Global Research Limited recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of CapitalVia Global Research Limited and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of CapitalVia Global Research Limited and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.