Customer Support Officer (Non-Voice - Email/Chat) Jobs in Bangalore - HGS
Job Description
Customer Support Officer (Non-Voice - Email, Chat)
Job Code : HGS/122
Location: Bangalore
Roles and Responsibilities:
- Answer incoming queries through email or chat and take appropriate actions
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
Education & Experience:
- Graduates/Post Graduates/Engineers
- Fresher’s or Upto 1 to 2 years of Experience
- Age – Upto 30 years
Desired Skills and Abilities:
- Good written communication Skill - English
- Basic Telephone Etiquettes & MS Office Typing Skills minimum 15 WPM with accuracy of 85%.
- Basic System naviation skills
Benefits:
- Salary Best in Industry
- Complete Day Shift
- 1 Rotational Weekly Off
- Reward and Recognition Program
- Extensive Training Programs
Job Particulars
Education BE/B.Tech, Any Post Graduate, Any Graduate
Who can apply Experienced (1 to 2 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id677885
Job Category Walkin , 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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