Customer Support Representative Jobs in Bangalore - Trigent Software
Job Description
- BE/Btech, BCA, B.Sc., BA. B.com 2018/2019 and 2020 batch.
- Graduates with 1 year of experience in BPO background.
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.
- Liaise with other support teams, or product teams as required to resolve requests/ issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact, not transaction processing.
Job Particulars
About Company
Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigent’s decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.
We offer end to end consulting services, design, development and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence.
Our track record speaks of our success; having developed more than 400 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.