Customer Support Representative Jobs in Hyderabad - Exinent LLC
Customer Support Representative
0 Years 
100000 - 250000 Yearly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Learn quickly and Achieve expert working knowledge of our products
- Manage chat, email, and phone support and answer all the questions of the existing, new, or potential customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Provide personalized answers to pre-sale queries and effectively convert leads into sales
- Respond to users as quickly and clearly as possible and communicate to them that you are proactively working on their behalf to address their issues
- Give product demos to potential customers
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Work with internal teams closely and provide feedback that helps the company in building better products, scaling marketing operations, and increasing conversions
Job Particulars
About Company
Our Passion is eCommerce, with a singular focus on Magento
Most web development companies do a little bit of everything. We decided to take a different path. At Exinent, we strive to provide the best in-class service, expertise and assistance to our customers for Magento– the most powerful shopping cart available to online merchants. We’ve determined that the best way to provide great service is through specialized web development services catering specifically to our customer’s needs.
We believe we can overcome any Magento issue your business is experiencing
Though our 8+ years of experience working as a Magento development company, we’ve come to know and overcome several of the most common Magento eCommerce challenges. We bring that same knowledge to our customers through the proven solutions we’ve developed.
