Customer Support Representative Jobs in Noida - US Tech Solutions

 Senior Customer Service Representative - Medical Device Helpdesk Support

Position Details:

· Work Location – C-2, Sector 59, Noida

· Saturday to Wednesday (5 Days)

· 6 AM to 3 PM IST (Early Morning Shift)

· Approx. 24 months contract

Education (Required)

· Bachelor's Degree in any field.

· Nursing/Pharma/Biotech/related domains are preferred.

Experience:

· Minimum of 4-6 years (Customer Service in BPO environment)

· Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO

· Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment

Responsibilities:

· Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.

· Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:

§ Customer/Caller Details

§ Issues Faced

§ Solution/Steps/Procedures performed on the devices to solve the issue.

§ Escalation Notes for supervisor in case query was not resolved.

· Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.

· Perform customer/patient satisfaction surveys to obtain feedback for improvement.

Qualities

· Excellent communication skills and command over English Language

· Customer Service Orientation

· Punctuality and ability to complete tasks as per deadlines.

· Timeliness – reporting to workplace as per reporting instructions