Customer Support Representative Jobs in Pune - ProcessMax Solutions Pvt Ltd
Job Description
Job brief
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Adhere to the procedure of the process.
Competencies and Skills Required:
- Proficiency at English verbal and written communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills and soft skills.
Experience: relevant experience up to 6 months or freshers can apply for this job.
Qualification: graduates/ undergraduates
Location: Kothrud
Salary: 8 -10k depending upon the performance+ incentives
Shift: 10 am to 7 pm ;Weekly off: Sunday
Job Particulars
About Company
Process-Max Solutions Private Limited (Process-Max) is a global IT Products & Services company delivering value added business solutions to small and medium scale enterprises worldwide. We have built robust and profitable practices in Application Softwares and e-Business solution.
Our experience and expertise in executing small and medium size software development projects is a complementary mix of project management, business process analysis and enterprise class technology.
Our business and project management process for any client is an end to end process that we adhere to and follow.
