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Customer Support Representative Jobs in Thiruvananthapuram - WB21 Softwares Pvt Ltd Technopark

Customer Support Representative
WB21 Softwares Pvt Ltd Technopark
Any Graduate
Customer Support Representative Jobs in Thiruvananthapuram - WB21 Softwares Pvt Ltd Technopark
Last Date 20 Aug 2018

WB21 Softwares Pvt Ltd Technopark - Job Details

Date of posting: 12 Jul 18
Job Title: Customer Support Representative

Company: WB21 Softwares Pvt Ltd

Location: Technopark, Trivandrum

Brief description :
As a WB21 Customer Service Representative (CSR) you will act as a liaison, provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will be responsible for managing incoming calls and customer inquiries. As CSR will be expected to empathize with customers and advocate for them to ensure a seamless premier customer service. CSRs will work with customers to ensure their questions and/or concerns have been addressed in a timely and professional manner. 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Manage large amounts of incoming calls.
  • Generate sales leads that develop into new customers.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Identify and assess the customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures and adhere to guidelines and policies.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information using the right methods/tools
  • Go the extra mile to engage with customers.
Preferred Skills Required:
  • Proven customer support experience or experience as a client service representative
  • Computer Knowledge, familiarity with CRM systems and practices
  • Written and oral English skills; strong phone contact handling skills and active listening abilities.
  • Customer Services experience in a bank a plus.
  • Strong phone contact handling skills and active listening
  • Bilingual is a plus (Excellent command of the English language, Spanish, Portuguese, Russian are a plus)
  • High school degree

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test
Who can apply : Freshers

About WB21 Softwares Pvt Ltd Technopark

Technopark is the IT hub of the State of Kerala and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling the environment for IT industry that is leveraged by its occupant companies for a competitive advantage. 
   Apply here to schedule a walk-in Interview with HDFC Life - Salary 3 Lakh/annum
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WB21 Softwares Pvt Ltd Technopark recruiting Customer Support Representative candidates nearby Thiruvananthapuram.WB21 Softwares Pvt Ltd Technopark vacancies for Customer Support Representative is recruited through Written-test, Face to Face Interview etc.
WB21 Softwares Pvt Ltd Technopark Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Thiruvananthapuram can apply for Customer Support Representative position in WB21 Softwares Pvt Ltd Technopark. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the WB21 Softwares Pvt Ltd Technopark recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of WB21 Softwares Pvt Ltd Technopark and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of WB21 Softwares Pvt Ltd Technopark and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in WB21 Softwares Pvt Ltd Technopark and near your city and get a secured career.