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Customer Support Role - Software Support Services Jobs in Pune - Interviewmocha

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Customer Support Role - Software Support Services
Interviewmocha
0 to 3 yrs
Interviewmocha
Last Date 24 Nov 2020
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Interviewmocha - Job Details

Date of posting: 25 Sep 20
We are currently seeking a friendly and highly skilled Software Support Executive to provide enterprise-level support to our vast international customer base. He must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution.

Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. He must be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction

Roles And Responsibilities
  • Guide Customers with technical integrations between different software platforms.
  • Help Customers to create assessments with different technologies like Java, .Net, Python, Ruby, Scala, Microsoft, Azure, AWS.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  • Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  • Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  • Great written communication skills needed to prepare accurate, clear, and timely reports
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles
Qualification
  • BE degree in Information Technology, Computer Science, or similar
  • Significant work experience in technical support, IT support, or as a technical engineer
  • Aptitude for problem-solving
  • Excellent client-facing/customer service skills
  • Excellent written and verbal communication skills
  • Ability to focus and follow-through to the resolution of issues
  • Ability to diffuse tension and work the issue at hand

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Interviewmocha

interviewmocha
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Interviewmocha recruiting Customer Support Role - Software Support Services Experienced(0 to 3 yrs) candidates candidates nearby Pune.Interviewmocha vacancies for Customer Support Role - Software Support Services is recruited through Written-test, Face to Face Interview etc.
Interviewmocha Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Pune can apply for Customer Support Role - Software Support Services position in Interviewmocha. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Interviewmocha recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Interviewmocha and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Interviewmocha and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Interviewmocha and near your city and get a secured career.