Customer Support Specialist (English speaking) || Ring Road (SURAT) Jobs in Surat,Valsad,Vapi - Votiko

Job Description:

We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.

Skill Set Required:

•             Excellent Communication Skills in English

•             Good Understanding ability.

•             The associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer.

•             Accountable for rendering useful administrative support to other members of the customer care team.

•             He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

Roles & Responsibilities:

•             Should be able to answer to emails timely ensuring adherence to the process standards.

•             Follow up customer calls made wherever is necessary

•             Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•             Attend mandatory training sessions to stay updated on product or company policy changes

•             Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month