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Customer Support Specialist Jobs in Bangalore - OnJuno

Last Date 22 Dec 2020
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OnJuno - Job Details

Date of posting: 22 Oct 20
Banking today is a painful experience riddled with anxiety. We believe that managing money should not be an uphill battle, but a simple and autonomous experience that makes financial freedom accessible to all.

OnJuno is a cross-border digital banking platform for the US that provides people with an easy way to manage and grow their idle money. We make banking simple, yet beautiful. You will work with us to create banking experiences that will touch millions of people. We are backed by Sequoia Surge, Polychain, and industry-leading executives

We are looking for a Customer Support Specialist to assist our members with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities
  • Responding to customer queries in a timely and accurate way, via phone, email or chat
  • Identifying customer needs and helping customers use specific features
  • Analyzing and reporting product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media/Slack and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product and Marketing teams

Requirements
  • Excellent written and verbal communication skills
  • Excellent problem solving skills
  • Patience when handling tough cases
  • Experience as a Customer Support Specialist or similar CS role is a plus
  • Experience using help desk software and remote support tools is a plus

Benefits
  • Comprehensive healthcare benefits
  • 21 days of paid leaves i.e Vacation, Casual offs.
  • Yearly Gym and Health Club memberships of your choice
  • Paid time off to take part at conferences and industry events
  • Latest Hardware/Machine to help you provide the best customer support
  • Learning Budgets - We love to support our employees’ efforts to learn, grow, and improve
  • Monthly Data Pack Allowances
  • Workspace Budget - Setup a flexible and comfortable space at home

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About OnJuno

OnJuno
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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OnJuno recruiting Customer Support Specialist Experienced(0 to 3 yrs) candidates candidates nearby Bangalore.OnJuno vacancies for Customer Support Specialist is recruited through Written-test, Face to Face Interview etc.
OnJuno Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills Sales, Customer Relationship, Outbound Sales , Telecaller. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support Specialist position in OnJuno. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the OnJuno recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of OnJuno and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of OnJuno and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in OnJuno and near your city and get a secured career.