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Customer Support Specialist Jobs in Chennai - Leadfeeder

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Customer Support Specialist
Leadfeeder
Leadfeeder
Last Date 30 Aug 2020
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Leadfeeder - Job Details

Date of posting: 01 Jul 20
Description

Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

Currently, Leadfeeder is a buzzing remote international team of 80+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth.

We're now looking for a Customer Support Specialist to join our Customer Success Team.

Your Responsibilities As a Customer Support Specialist

Customer experience is the heart of our success. We believe that stellar customer support is crucial to the customer experience. In broader terms: empower the customer by giving rapid insightful answers with a human touch. We also believe that modern SaaS customer support is not just troubleshooting; it is a key part of Marketing, Sales, Branding, Customer Success, and much more.

As we are growing, we are looking for new hands and brains to help our users in the US timezones. Your responsibility is to take on daily customer support activities, during standard business hours, by helping our users and website visitors via live chat, email and video calls.

This is an exciting growth role, where you will have lots of possibilities for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing, and Product development.

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Requirements
  • You are based in the US, preferable in the Eastern timezone.
  • Experience with working remotely
  • Comfortable with doing full-time live chat support (intercom is our tool of choice)
  • You have experience working in a B2B SaaS environment
  • Fluent in English
  • You have at least 2 years of relevant work experience in (technical) support or similar customer-facing roles

Big Plus
  • Practical experience with (the technical side of) SaaS tools
  • Practical experience within sales/marketing and relevant tools
  • Knowledge of integrations, such as CRM's (Salesforce in particular),Zapier and API's
  • Experience with Sales/Marketing in general (our users are ranging from SDR's to digital marketing managers, so you need to 'talk their talk'.
You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role. To be successful in this role, you need to know the basics of marketing and sales and be comfortable with navigating technical issues. Ideally, you will also know when 'going the extra mile' is needed -- we are proud of being recognized as having one of the best customer experiences out there.

We are looking for a person who is a team-player and self-starter, who is not afraid to jump right in to solve issues. You have the multitasking skills and willingness to give the best possible user experience to all of our users globally.

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 Years)

About Leadfeeder

Leadfeeder
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Leadfeeder recruiting Customer Support Specialist Experienced(2 Years) candidates candidates nearby Chennai.Leadfeeder vacancies for Customer Support Specialist is recruited through Written-test, Face to Face Interview etc.
Leadfeeder Company recruits a lot of Experienced(2 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Customer Support Specialist position in Leadfeeder. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Leadfeeder recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Leadfeeder and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Leadfeeder and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Leadfeeder and near your city and get a secured career.