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Customer Support Specialist Jobs in Mumbai - PriceLabs

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Customer Support Specialist
PriceLabs
PriceLabs
Last Date 05 Aug 2020
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PriceLabs - Job Details

Date of posting: 05 Jun 20

PriceLabs is a leading revenue management start-up for vacation & short term rental industry founded in 2014 by graduates from Kellogg and IIT. Today we have a global team setup and are proud to be one of the leading players in the revenue management market. Our mission is to help small businesses in the travel and tourism industry by giving them access to advanced analytical systems that are often restricted to large companies.

In the Customer Support Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. You can find our customer reviews here: https://www.capterra.com/p/158348/PriceLabs/reviews/

We are an agile team that accepts open communication, empowerment, innovation, collaboration, and a shared focus on customer success.

While we are currently working remotely due to Covid, this role will eventually be an office-based role. Our Mumbai office is located in Santacruz West

Responsibilities:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Conducting product walkthrough and providing resolutions to customers queries
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Answering questions over email, phone calls, & live video calls.
  • Finding ways to go above & beyond to help customers

Requirements:

  • 2+ years experience in Customer support role within a SaaS product organization
  • Empathy and patience.
  • Curiosity and a problem-solving mindset.
  • Previous experience at a start-up or in a customer support role.
  • Strong analytical background - our product is very math and numbers heavy!
  • Solid verbal, written, presentation and interpersonal communication skills
  • Experience with Databases (including SQL queries),Microsoft Excel, Powerpoint
  • Experience working with Zohodesk or other support/service software

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2.5 Years)

About PriceLabs

PriceLabs
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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PriceLabs recruiting Customer Support Specialist Experienced(2.5 Years) candidates candidates nearby Mumbai.PriceLabs vacancies for Customer Support Specialist is recruited through Written-test, Face to Face Interview etc.
PriceLabs Company recruits a lot of Experienced(2.5 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Customer Support Specialist position in PriceLabs. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the PriceLabs recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of PriceLabs and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of PriceLabs and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in PriceLabs and near your city and get a secured career.