Customer Support Specialist Jobs in Pune - Promobi Technologies

Location - Pune

We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer issues and concerns. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers.
Key Responsibilities :The individual role that you’ll play in our team:● Deal directly with customers.● Respond promptly to customer inquiries● Handle and resolve customer queries and complaints● Obtain and evaluate all relevant information to handle product and serviceinquiries● Provide pricing and delivery information about the products● Process orders, forms, applications and requests● Organize workflow to meet customer timeframes● Maintain customer databases● Communicate and coordinate with internal departments● Follow up on customer interactions.
What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English, both written and verbal● Should be comfortable on calls for solving queries of the customers.● Sound work ethic. .● Must be able to conduct themselves in a professional and courteous manner.
● Should be able to understand customer feedback and analyze to respond accordingly.● Should stick to company process and guideline.● Should be able to follow the TAT ( Turn Around Time).● Should be able to log, summarize and pass on queries.
Key Skills:● 2+ years of experience into Customer Support● Customer support for a Product would be an added advantage.● Technical background would be an added advantage● The ability to manage your time and plan your day effectively● Excellent written and verbal communication skills.● Excellent Email communication is a must.● Strong ownership● Good amount of patience to attend different types of customers.● A logical thinker● An excellent problem solver with strong analytical skills● Friendly attitude