Customer Support Specialist jobs - Kolkata - Specialized Bicycle Components - 2 to 3 years of experience - 07 December 2019

FEATURED JOB

Customer Support Specialist

Specialized Bicycle Components

2 to 3 Years

10000 - 12000 Monthly

Expired

Posted: 07 Dec 19

Wow riders through positive, productive conversation on the phone and in email.
Respond to rider inquiries providing support for for all lines of Specialized product, online store assistance, warranty evaluations, and product recommendations.
Receive and process product returns from online purchases.
Approve Goodwill decisions up to $25.
Resolve unique or complex issues through creative, rider focused solutions.
Promote relationships between riders and their local retailers.
Liaise with management and internal departments as necessary to resolve rider and product issues.
Provide support to Rider Care Management as needed on additional projects and assignments.