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Customer Support Specialist- Semi voice process Jobs in Delhi,Faridabad,Gurgaon - Wellcom infocom digital llp

Customer Support Specialist- Semi voice process
Wellcom infocom digital llp
15000 - 21000 Per Month
Wellcom infocom digital llp
Last Date 20 Nov 2018

Wellcom infocom digital llp - Job Details

Date of posting: 21 Sep 18

Job Summary

We are startup catering to skin-care for users.

  • You will be working directly with customers and interacting with them on a Semi voice medium like calls, chat or email, it would be a 70 to 75% calls and rest would be chats or email. You will be responsible to drive customer satisfaction. 
  • You will have to provide timely and satisfactory responses related to queries in skin-care under the guidance of specialists and dermatologists.
  • This is a shift based job. And you will have to work in either in a morning or an evening shift.

Profile has been shortlisted.

  • Candidates can directly walk-in for the interview.
  • The interview process starts at 11 o clock in Indiranagar.
  • Candidates must be fluent in English as well as Hindi.
  • Must be flexible working in the shifts.
  • Only fresher's can apply for this job.

Education:

  • 10+2
  • Any graduates


Job Summary

Job Type : Full Time
Job Category : Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Wellcom infocom digital llp

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer. ACCOUNTABILITIES Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence. Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples. Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders. Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources. Supports local Customer Service teams, and provides support for other teams when needed. Provides Chat support as required, local language plus other required languages. Regular attendance at work is an essential part of the job. August 2016 Page 1 of 2 EDUCATION & EXPERIENCE Four years experience in a customer service role, or equivalent combination of education and experience. CHARACTERISITCS Positive Service Attitude Social Comfort Energy Frustration Tolerance Accountability Preference for Structure Influence Integrity SKILLS & CERTIFICATIONS Strong ability and desire to provide excellent customer service Desire, ability and personality to deal directly with customers and represent Mouser Electronics Professional verbal and written communication skills in English and local language (minimum),including in a telephone environment. Additional languages may be required. Able and willing to use our telephone headsets Internet savvy and familiar with Internet E-Commerce. PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software Ability to read, understand and use a terminal/PC screen and printed reports, including excel. Able to type data for long periods of time Proficient typing, math and writing skills This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Wellcom infocom digital llp recruiting Customer Support Specialist- Semi voice process candidates nearby Delhi, Faridabad, Gurgaon, Ghaziabad, Noida.Wellcom infocom digital llp vacancies for Customer Support Specialist- Semi voice process is recruited through Written-test, Face to Face Interview etc.
Wellcom infocom digital llp Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi, Faridabad, Gurgaon, Ghaziabad, Noida can apply for Customer Support Specialist- Semi voice process position in Wellcom infocom digital llp. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Wellcom infocom digital llp recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Wellcom infocom digital llp and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Wellcom infocom digital llp and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Wellcom infocom digital llp and near your city and get a secured career.