Customer Support Tellecaller Jobs in Gurgaon - CREDITAS SOLUTIONS

A Customer Support Telecaller is the one who understands the customers’ problem and makes the customer understand about his Credit Report. Provides the customer with the proper solutions depending upon his financial status and willingness, he also acts as a one point of contact to help the customer with end to end resolution regarding credit wellbeing, Also, he guides the customer with regards to how he can maintain his credit worthiness in future. 


Job Responsibilities:

•  Calling & Counseling the customer and take informed decision with regards to their financial wellbeing. 
•  Generating & analyzing customer Credit Report and coaching customer on the same. 
•  Provide email support to clarify customer queries, follow up and reminder calls related to their accounts / portfolio and reminder calls to customers. 
• Coaching and delivering great customer experience during each interaction. 
• Record details of enquiries, comment and action taken.
• Full time calling profile with daily 3 hours of Talk time. 

Requirement:

• Effective & empathetic communication majorly in English & Hindi, with excellent convincing skills.
• Active listening 
• Basic Microsoft Skills (Excel + Word + PowerPoint) 
• Graduate / Masters / PGDM in commerce discipline Key Information 

 
Working Window:10:00 AM to 07:00 PM / 8 hours working excluding one-hour break. 

6 Days working (Second Saturday and Sundays fixed off)