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Customer Support Voice Jobs in Delhi,Gurgaon,Mumbai - SmarterBiz

Customer Support Voice
SmarterBiz
Delhi(Alaknanda , Anand Vihar , Ashok Vihar, Aurobindo Marg , Central Delhi ), Gurgaon, Mumbai
BVSc, BBA/BBM, CS, BSc, BCA, BE/B.Tech, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.P.Ed, B.Com, Other Graduate, BA
0.6 to 3 yrs
10000 - 20000 Monthly
SmarterBiz
Last Date 27 Aug 2020
This Job is Expired

SmarterBiz - Job Details

Date of posting: 28 Jun 20

Dear Candidates,

We are looking for candidates who would like to work as Consultant/ Contract Hire - 100 % Work From Home & Flexible Working Hours Opportunity

We are hiring a Customer Support Representative for the E-commerce Giant working for Smarter Biz.

Language - Proficiency in English & Hindi Mandatory.

The candidate will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Responsibilities include:

·         Maintaining a positive, empathetic and professional attitude toward customers at all times

·         Responding promptly to customer inquiries

·         Communicating with customers through various channels

·         Acknowledging and resolving customer complaints.

·         Knowing our products inside and out so that you can answer questions

·         Processing orders, forms, applications, and requests.

·         Keeping records of customer interactions, transactions, comments and complaints

·         Communicating and coordinating with colleagues as necessary

·         Providing feedback on the efficiency of the customer service process

·         Ensure customer satisfaction and provide professional customer support

 

Requirement-Mandatory

·         Candidate should have laptop + android mobile phone version 8.1 and above

·         High Speed - WiFi - Internet Connection

·          

Important Points

·         Earning Capacity - Starts from 15k to 20 k, depends upon the process guidelines. Will be explained in detail to the Level 2/3 selected candidates who will be attending the final round with the client

·         Virtual training - maximum 3 Weeks

·         Average 5 to 6 hours of process training-Virtual

·    

Required Candidate profile

·         General education degree or equivalent

·         Candidates with experience in Customer Support will have added advantage

·         Ability to stay calm when customers are stressed or upset

·         Comfortable using computers

·         Experience/ Fresher candidates can apply

·         Excellent interpersonal and written and oral communication skills ( English and Hindi )

·         Should have knowledge of computer skills

·        Login Hours - Minimum 6 hours to be logged in a day and maximum will be discussed in detail

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Job Summary

Job Type : Part Time
Job Category : Part Time,BSc/BCA/BBM,Tech Support,Work from Home
Hiring Process : Telephonic Interview
Who can apply : Experienced (0.6 to 3 yrs)

About SmarterBiz

SmarterBiz
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SmarterBiz recruiting Customer Support Voice Experienced(0.6 to 3 yrs) candidates candidates nearby Delhi(Alaknanda , Anand Vihar , Ashok Vihar, Aurobindo Marg , Central Delhi ), Gurgaon, Mumbai.SmarterBiz vacancies for Customer Support Voice is recruited through Written-test, Face to Face Interview etc.
SmarterBiz Company recruits a lot of Experienced(0.6 to 3 yrs) candidates candidates every year based on the skills . The candidates with BVSc, BBA/BBM, CS, BSc, BCA, BE/B.Tech, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.P.Ed, B.Com, Other Graduate, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi(Alaknanda , Anand Vihar , Ashok Vihar, Aurobindo Marg , Central Delhi ), Gurgaon, Mumbai can apply for Customer Support Voice position in SmarterBiz. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SmarterBiz recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SmarterBiz and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SmarterBiz and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SmarterBiz and near your city and get a secured career.