Customer Support Voice Jobs in Delhi,Gurgaon,Mumbai - SmarterBiz
Job Description
Dear Candidates,
We are looking for candidates who would like to work as Consultant/ Contract Hire - 100 % Work From Home & Flexible Working Hours Opportunity
We are hiring a Customer Support Representative for the E-commerce Giant working for Smarter Biz.
Language - Proficiency in English & Hindi Mandatory.
The candidate will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities include:
· Maintaining a positive, empathetic and professional attitude toward customers at all times
· Responding promptly to customer inquiries
· Communicating with customers through various channels
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments and complaints
· Communicating and coordinating with colleagues as necessary
· Providing feedback on the efficiency of the customer service process
· Ensure customer satisfaction and provide professional customer support
Requirement-Mandatory
· Candidate should have laptop + android mobile phone version 8.1 and above
· High Speed - WiFi - Internet Connection
·
Important Points
· Earning Capacity - Starts from 15k to 20 k, depends upon the process guidelines. Will be explained in detail to the Level 2/3 selected candidates who will be attending the final round with the client
· Virtual training - maximum 3 Weeks
· Average 5 to 6 hours of process training-Virtual
·
Required Candidate profile
· General education degree or equivalent
· Candidates with experience in Customer Support will have added advantage
· Ability to stay calm when customers are stressed or upset
· Comfortable using computers
· Experience/ Fresher candidates can apply
· Excellent interpersonal and written and oral communication skills ( English and Hindi )
· Should have knowledge of computer skills
· Login Hours - Minimum 6 hours to be logged in a day and maximum will be discussed in detail
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