Customer Support Voice Jobs in Pune - Interviewmocha

Customer Support Voice

Interviewmocha

0 to 3 Years

Not disclosed

Expired

Posted: 12 Jan 21

Job Description

We are currently seeking a friendly and highly skilled Software Support Executive to provide enterprise-level support to our vast international customer base. He must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution.

Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. He must be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction

Roles And Responsibilities

Guide Customers with technical integrations between different software platforms.
Help Customers to create assessments with different technologies like Java, .Net, Python, Ruby, Scala, Microsoft, Azure, AWS.
Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
Willingness to comply with standard procedures for proper hand off of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
Great written communication skills needed to prepare accurate, clear, and timely reports
Commitment to documenting knowledge in the form of knowledge base tech notes and articles

Qualification

BE degree in Information Technology, Computer Science, or similar
Significant work experience in technical support, IT support, or as a technical engineer
Aptitude for problem-solving
Excellent client-facing/customer service skills
Excellent written and verbal communication skills
Ability to focus and follow-through to the resolution of issues
Ability to diffuse tension and work the issue at hand