CX Researcher Jobs in Chennai - IDP Education Ltd

CX Researcher
IDP Education Ltd
Any Graduate, Other Course, BE/B.Tech
0 to 3 yrs
IDP Education Ltd
Last Date 08 Jun 2021
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IDP Education Ltd - Job Details

Date of posting: 08 Apr 21
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.


Purpose of this role is to use research and data intelligence to produce insights into customer behaviour to help guide strategy and decision making to support IDP’s ‘customer first’ transformation


The key driver of the role is
  • To understand our customers, to increase customer engagement, sentiment, satisfaction, trust, recommendation and advocacy outcomes,
  • by understanding, evaluating and providing insights from the data that can be used to drive customer led and data driven initiatives and projects, and
  • ensuring customer representation, accuracy, qualityand operational scale is achieved.

This role supports the CX Research program which
  • Activates and embeds CX and NPS best practice across the business
  • Aggregates, leverages and analyses CX and NPS data, through research, analysis, insights and recommendations
  • Activates and drives external customer led and internal customer adopted actions and projects, that ultimately improve the customers experience, and
Drives outcomes from the Global Customer Road Map and Global Product Roadmap, ensuring our external customers voice is represented in improved in our technology solutions or business processes.

Essential Requirements
  • Requires demonstrated intermediate research experience, ideally in a consulting/professional services role
  • Requires excellent data and English skills (IELTS 7 or better)
  • Requires demonstrated intermediate or above Excel and PPT capability
  • Requires a demonstrated customer first mindset
  • Requires passion for data and analysis with demonstrated ability to turn complex data into actionable insight, communicate opportunities and recommendations via professional written reports and presentations as appropriate to the audience and medium

Job Summary

Job Type : 0
Job Role : Research/JRF/SRF
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About IDP Education Ltd

IDP Education Ltd
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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IDP Education Ltd recruiting CX Researcher Experienced(0 to 3 yrs) candidates candidates nearby Chennai.IDP Education Ltd vacancies for CX Researcher is recruited through Written-test, Face to Face Interview etc.
IDP Education Ltd Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course, BE/B.Tech are selected to full fill the vacancies in Research/JRF/SRF job field. The candidates nearby Chennai can apply for CX Researcher position in IDP Education Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IDP Education Ltd recruitment, candidates are mostly chosen for the department of Research/JRF/SRF . To learn more about the current jobs and other details, it is better to go through official site of IDP Education Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IDP Education Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IDP Education Ltd and near your city and get a secured career.