Data Center L1 Engineer Jobs in Kolkata - Vodafone India

The Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring operation and management of efficient and effective networks services fulfilling the Vodafone Strategy 

The Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes executing event incident management configuration escalation release and deployment and 3rd party management activities ensuring a high quality reliable network service is available to our customers 

Typically reports to the Network Operations Manager 

Advices and executes administrative activities of network operations including project initiations system requirements incident management and cost base management operational excellence solving problems through development of methods Supports the team to deliver activities related to preventive maintenance PW acceptance tests Conducts activities according to the highest level of operations standards in line with KPIs eg making sure planned outages dont exceed the given time limit Effectively interacts with colleagues to ensure the availability performance and scalability of the network systems and to support the achievement of the Network Operations strategy Performs assigned tasks in line with process updating internal parterns accordingly and ensures customer SLA delivery service availability quality and continuity assurance Delivers tasks related to Customer Service assurance with focus on high availability minimum restoration times and customer management Provides support to maintain solid relations with vendors and partners Uses administrative experience to plan schedule implement and test new services new features and network expansions Supports and contributes to the consolidation of the Service Assurance function for IT and Networks incidents problems and change management for both fixed andmobile Understands the needs and contributes to ensure actions and escalations are routed highlighted as necessary both internally and or externally to achieve service restoration in case of faults Performs other jobrelated duties or tasks defined by the supervisor or resulting from assigned agendas Skills Network Access Technology Monitor and Diagnose Mobile and Network Security Dev Ops Cloud Service and Delivery Management Automation and Robotics