Need a Institute/Coaching Class?
IT Courses / Govt Exam Preparation
Higher Studies / Studies Abroad
Back Office, on the other hand, is a more general term. As indicated by the name, it is related to behind the scenes work. Every company has a Back Office team to support its activities and operations. These activities vary depending on the project or the company’s services. They can be data entry or call quality control oriented, archiving, invoicing etc. Invoicing, for example, is very important for many companies. E-commerce companies, due to their business nature, have to deal with a high volume of invoices every day. In this case, dedicated people to cover the service may be required while outsourcing can be a smart move.
Back Office’s main activity is related to ‘controlling’ of work done by respective front offices. For instance, when a customer service representative receives the client’s data for later to be entered in the system, Back Office double checks if there are any mistakes in the data received by the representative over the phone. If so, it undertakes the necessary measurements to correct them while always in contact with the representative. In addition, Back Office has a quality checker role so that the maintenance of the project will be properly assessed. Overall, this department is of high importance and its people contribution is valuable in controlling the work done.
Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.